NomaCX

Customer operations, done right.

Your customers
are waiting.
We answer.

NomaCX provides professional customer-facing teams that handle your calls, chats, leads and appointments so you can focus on what matters most.

Get started ->See how it works
A NomaCX team member working at a laptop
LiveHandling conversations->

What we do

Complete customer
facing solutions.

We handle the conversations, so you can build stronger relationships, generate more leads and grow faster.

Customer Support

Professional, friendly and solution-oriented support for your customers.

  • Email & tickets
  • Live chat
  • Phone support
  • WhatsApp & messaging

Sales

Drive revenue with trained sales teams that know how to convert.

  • Outbound calling
  • Conversion support
  • Upsell & retention

Lead Generation

Find, qualify and nurture high-quality leads for your business.

  • Lead qualification
  • Follow-ups
  • Customer reactivation

Appointment Setting

Book qualified appointments directly into your calendar.

  • Calendar booking
  • Confirmations
  • Reminders
Network cabling behind NomaCX's communication infrastructure

The technology behind the people

More than a team.
A communication
infrastructure.

We combine human expertise with growing communications technology — from our own in-house voice infrastructure to the integrations your team already relies on — so you get flexibility, control and visibility as our platform matures.

Our technology
VoiceAvailable
High-quality calling, recording and outbound infrastructure, built in-house.
IntegrationsAvailable
Gorgias is supported today for client-facing reporting. Other CRM and helpdesk platforms are connected as your operation requires.
SMS & WhatsAppIn development
Reaching customers on messaging channels, connected into your existing workflow.
AnalyticsIn development
Real-time reporting on your operation, beyond what your helpdesk shows today.
Dialer & CampaignsIn development
Usage-based dialer capacity and white-label campaigns for other businesses.

Our people

Real people.
Real conversations.

Our agents are trained, motivated and fully aligned with your brand. They don't just follow scripts — they represent your business.

Get in touch →
A NomaCX support professional at work

Our process

A simple process.
Big results.

01Tell us what you need

02We build the operation

03We train the team

04We start handling conversations

See how it works →

Built for modern businesses

Flexible. Scalable.
Future-ready.

Whether you need a dedicated team or our dialer with usage bundles, NomaCX adapts to your goals. From local support to global campaigns — we scale with you.

Explore what we offer →
Modern building facade
Local expertise

Dutch-speaking teams, global reach.

Flexible models

Dedicated teams or usage bundles.

Seamless integrations

Your tools, connected.

Real partnership

We grow when you grow.

What matters when someone else handles your customers

Reliability

Your customers shouldn't have to wait because someone didn't show up. We build staffing around dependable coverage and continuity.

Quality

Agents work from your procedures, product information and brand guidelines, with ongoing quality checks as your operation develops.

Speed

Agree response-time targets based on your channels, volume and business requirements.

Consistency

Your customers should receive the same experience regardless of which agent handles the conversation.

Scalability

Increase or reduce support capacity as your business changes, without hiring and managing an entire internal team.

Visibility

Know what's happening with your support operation through clear reporting and performance metrics.

Why NomaCX

Why businesses choose NomaCX

Flexible without being unmanaged

You do not need to build a full internal support department to get professional support coverage.

Global talent, local-language quality

Access global staffing while still finding specialists who speak your customers' language naturally.

Built around your business

Your procedures, your tools, your tone and your escalation rules.

A real person accountable

You have a direct point of contact rather than being passed between layers of a large outsourcing organization.

Technology without unnecessary complexity

Use the systems you already have wherever possible. Add infrastructure when your operation needs it.

Designed to scale

Start with a small requirement and expand as volume, channels or operating hours increase.

For Businesses

Build a support operation without building a department

Get a managed, dedicated support team with the staffing, quality and reporting structure already in place.

Get a Quote

For Agents

Looking for stable remote work?

Join a network of specialists earning reliable hourly pay, with clear requirements and professional client environments.

Apply as an Agent

Language

Need Dutch-speaking support?

We specialize in native Dutch customer communication. Finding reliable Dutch-speaking support talent can be expensive and difficult, particularly when you need flexible coverage rather than a full-time local employee. NomaCX connects businesses with carefully selected Dutch-speaking specialists while handling the operational side of the team.

Native Dutch

Natural written and spoken Dutch, not translated support.

English included

English communication is part of our wider talent network.

Other languages

Need German, French, Spanish or another language? Tell us what you need and we'll source accordingly.

How it works

You stay in control. We handle the execution.

You own the customer relationship. NomaCX operates the support layer.

You provide

Your brand

Tone of voice, policies and customer experience standards.

Your knowledge

Product information, FAQs and internal documentation.

Your systems

We work inside the tools your business already uses wherever possible.

NomaCX handles

Recruitment

Finding and screening suitable support talent.

Onboarding

Preparing agents around your product and processes.

Staffing

Coordinating coverage and maintaining operational continuity.

Quality

Monitoring performance and identifying areas for improvement.

Management

Providing a point of contact for the operation.

Who we work with

Layernote

About NomaCX

Built lean. Managed closely.

NomaCX is intentionally built as a lean operation. That means fewer layers between you and the people responsible for your support operation, particularly during the early stages of an engagement.

Let's get started

Your customers are waiting.
Let's answer.

Get in touch and find out how NomaCX can help you improve your customer experience and scale your operations.

Get started